Harvest Right Large Trays Set of 6

Harvest Right Large Trays Set of 6

Harvest Right Warranty & Return Policy

Money-Back Guarantee:
Customers may cancel orders before shipment for a refund, less a 3% fee to cover credit card processing costs.

Once the freeze dryer(s) have shipped, customers can return the product within 30 days of the shipping date for a refund, minus shipping costs and a 15% restocking fee.

3-Year Limited Warranty

This warranty applies to all Harvest Right Freeze Dryers purchased after February 1, 2019.

Full One-Year Warranty (Limited to the 48 Continental U.S. States):

• Warranty Period: One year from the original shipment date.
• Coverage Includes: Premier oil vacuum pumps and oil-free vacuum pumps.
• What Harvest Right Covers: Repair or replacement (at our discretion) of any defective parts due to workmanship or material flaws.
• What the Consumer Covers: Service call fees. The consumer may also be responsible for replacement parts if damage is caused by misuse or neglect.

Limited 3-Year Warranty:

• Warranty Period: The second and third years after the original ship date.
• Coverage Includes: Repair or replacement (at our discretion) of any parts in the sealed refrigeration system (compressor, condenser, evaporator, tubing) that fail due to defective workmanship or materials.
• What the Consumer Covers: Diagnostic fees, shipping, and delivery charges related to service.

Limited Warranty for Alaska, Hawaii, Canada, and Puerto Rico:

• The terms are the same as listed above. However, the consumer is responsible for transportation costs to a repair facility or the technician's travel fees.
• If the product needs to be shipped to Harvest Right for repair, the consumer may be eligible for a shipping credit, determined at the time of return.

Limited International Warranty (For all countries not listed above):

• Warranty Period: One year from the original ship date.
• Coverage Includes: Premier oil vacuum pumps and oil-free vacuum pumps.
• What Harvest Right Provides: Support via phone or email, and replacement parts as necessary.
• What the Consumer Covers: Local service costs, parts replacement due to misuse, and transportation of parts from Harvest Right to the consumer.

Consumer Responsibilities:

This warranty is valid only for freeze dryers used in clean environments and operated according to Harvest Right's instructions. The consumer is responsible for:

1. Proper use and installation of the appliance in accordance with provided instructions and local electrical codes.
2. Ensuring the appliance is connected to a properly grounded power source and voltage requirements, including repairing any electrical issues such as blown fuses or faulty connections.
3. Operating the appliance in a clean environment with good airflow, keeping the temperature between 35°F (2°C) and 95°F (35°C).
4. Avoiding damages during installation, especially lifting the unit by the door.
5. Proper maintenance and operation of the freeze dryer and vacuum pump.
6. Ensuring that freeze-dried food is fully dry before packaging.
7. Using appropriate, durable containers that protect the contents from air or water infiltration.
8. Including sufficient, properly functioning oxygen absorbers in sealed containers to ensure freshness.

Harvest Right does not take responsibility for the quality of the freeze-dried food, materials, or their packaging.

Exclusions:

The warranty does not cover:

1. Modifications or after-market accessories, which will void the warranty.
2. Consequential or incidental damages, such as property damage or loss of income, arising from any breach of warranty.
3. Service calls unrelated to defects or malfunction.
4. Damages caused by unauthorized service providers.
5. Use of non-Harvest Right parts for repairs.
6. External causes, including abuse, misuse, poor power supply, or acts of nature.
7. Altered or removed serial numbers.
8. Use of extension cords instead of direct connection to a power supply.
9. Claims for personal injury or incidental damages.
10. The warranty is void if you are not the original owner.

Service Information:

It is the consumer’s responsibility to verify the warranty period by keeping their purchase receipt or proof of purchase. This warranty provides specific legal rights, and consumers may have other rights depending on state law. To request warranty service, contact Harvest Right directly:

Harvest Right
95 North Foxboro Drive, Ste. 100
North Salt Lake, UT 84054
USA
Phone: 801-386-8960