Refunds and Returns Policy
Return & Refund Policy
Off Grid Selection is committed to your satisfaction and offers a 30-day full money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:
How to Return:
- Contact Customer Service: Email our customer service team at support@offgridselection.com to initiate the return. Provide your order number and reason for return.
- Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
- Packing Your Return: Securely package your items in their original packaging, including all accessories, labels, and documentation.
- Shipping Label: We will provide you with a prepaid return shipping label. Please print the label and attach it to your package.
- Ship Your Package: Deliver your package to the nearest courier, as indicated in your return authorization email.
Return Details:
- Return Window: 30 days from the date of receipt.
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Eligibility for Return:
- Item must be unworn, unwashed, and unused.
- Must be returned in original packaging.
- A receipt or proof of purchase is required to process your return.
To initiate a return, simply visit our contact page and let us know the exact issue so we can start the return/refund process.
Return Costs:
- No costs.
Return Method:
- By mail.
Method to Obtain the Return Label:
- Download/Print.
Do you have a restocking fee?
Yes, we charge a 25% restocking fee.
Return Currency:
- USD ($)
Refund Processing Time:
- 5 business days after receipt and inspection of returned items.
Refund & Exchange Policy:
- Defective items will be replaced with an identical item of the same size.
- Items must be in unused condition for return.
- Please refer to our item size guide before ordering.
Late or Missing Refunds: If you have not yet received your refund:
- Please check your bank account.
- Contact your credit card issuer, as there may be delays in processing.
- Contact your bank for more details.
If you have not received your refund after these steps, please contact us at support@offgridselection.com.
Damages & Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the problem and find a solution.
- If you receive a damaged product, please contact us and send us a video as soon as possible so we can resolve the issue.
Reimbursement Process: Once your return has been received and inspected, we will send you an email confirmation. If your refund request is approved, it will be processed using your original payment method within 5 days.
If you experience a delay in receiving your refund:
- Double-check your bank account.
- Contact your credit card issuer, as processing delays may occur.
- Reach out to your bank for more details.
For further assistance, please contact our support team.
Off Grid Selection
Business Address: 4403 Tosi Circle Stevensville Michigan 49127 United States
Business Hours: Monday to Friday, 9 am to 5 pm EST
Phone: +1 (734) 228-0441
Email: support@offgridselection.com
Shipping & Delivery
Orders will arrive in 5-7 business days. See policy
No, we do not ship over seas. We only ship in the United States, excluding Alaska, Hawaii and Puerto Rico.
Product & Returns
We hope to satisfy your needs with the product you have purchased, but if for any reason you need to return a product, we do accept returns. If the unit has been installed, tested, unboxed or used, we will not accept the return. Pictures of the product need to be emailed to support@offgridselection.com. Any orders outside of the 30 day return window, will not have the opportunity to return their product. See policy
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.